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Services

At Ultimate Computer Systems, Inc., we believe that our service to you has to be of the highest caliber.

 

To that end, we provide many different options to suit your service requirements.

 

All of our equipment is tested for performance prior to reaching your site.  And, if installation is included in your purchase, our Field Engineers will install and test the equipment again to ensure maximum functionality and performance at your site location.

 

Ultimate Computer Systems will provide service under the applicable warranty and warranty conditions, relevant to your equipment purchase.

 

We are also happy to provide tailor-made, post-warranty maintenance contracts, customized to suit your needs and your budget.  A maintenance contract will provide our customers with priority response to any equipment problem, regularly scheduled inspections and cleaning, as well as telephone support.  The guaranteed response time for emergency support (outside of regularly scheduled work) is 4 hours.  Maintenance contracts can be billed to the customer annually, quarterly or monthly to suit your needs.

 

Service on an “as needed” basis can be provided at a cost of $65.00/hour plus the cost of parts.  Guaranteed response time is 48-72 hours.  If the service call is an emergency, response can be provided within a 4-hour time frame, but will be charged at a cost of $85.00/hour.

 

Our objective is to ensure that your equipment performs at its’ optimum level and that the equipment lifespan is maximized through proper maintenance and care.

 

As a routine service, Ultimate Computer Systems will recommend a two-year plan for the necessary equipment upgrades and additions to allow for continuous growth, improvement and stability.

 

We will be happy to discuss and recommend options for a suitable maintenance program with you.

 


 
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